Asst. Tech Services

Experience : +3 years of similar experience

Functional Area : Technical Service

Qualification : Qualification - B.E. / B.Tech / Diploma.

Work Location : Mumbai - Maharashtra

Job Description :
  1. Provide comprehensive user training on IVD platforms in the laboratory environment or in training Centre as well as troubleshooting customers technical issues and collaborate well with field application specialists to achieve customers’ service satisfaction. 
  2. Determines Application solutions in accordance with product and customer specifications. 
  3. Support field Application specialists and customers with clinical expertise. 
  4. Provide evaluation, support for product comparisons, Report industry and market trends, Report client satisfaction and needs. 
  5. Support customers over the phone if needed. 
  6. Coordinate troubleshooting efforts with Service Engineers, Technical Support ,QA and R&D to ensure timely problem resolution. 
  7. Conduct  training for internal & external customers 
  8. Conduct initial workflow training for customers 
  9. Provide any additional training and support of additional applications and reagent to ensure successful integration into customer's workflow 
  10. Develop and execute seminar trainings for customers 
  11. Respond to customer requests for technical assistance in a timely and professional manner 
  12. Maintain commitment to TBM competencies and values 
  13. Maintain & Upgrade current knowledge of IVD products and technology developments. 

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